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My order arrived damaged, what should I do?

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Elliott
Updated 6 months ago

We ask that all orders are checked on delivery for any damage caused during transit. Should your order arrive damaged, we apologise for the inconvenience this may cause you. 

Please contact us immediately to report the damage (you must report any transit damage within 48 hours of delivery, after this time we are unable to process your claim) you will also be asked to send photos of the damage and packaging to sales@exambanners.co.uk so we can assess the claim and pass on the information to our courier service for an internal investigation.

There are several outcomes we can offer you: 

  1. Replace your damaged item
  2. Offer a discount for the damaged item
  3. Refund you for the damaged item

We want you to be 100% happy with your order from Exam Banners and so we will always speak with you to discuss the options available and help you to reach the best decision. Should an item need to be sent back to us, we will email you a returns label and arrange for a courier to come and collect the item from you. Please repackage your order in its original packaging the best you can. 

Please also see our Terms and Conditions for full details. 

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